Refund policy

You have the right to withdraw from this contract within fourteen days without giving any reason. Goods that are specifically manufactured or externally purchased based on your order may be excluded from this (see below under Exclusions). The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise your right of withdrawal, you must inform us

by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory. You may also fill in and submit the model withdrawal form or another clear statement electronically on our website (www.2jb.de). If you make use of this option, we will send you (e.g. by email) confirmation of receipt of such withdrawal without delay. To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal:
If you withdraw from this contract, we shall reimburse you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this repayment.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal:
The right of withdrawal does not exist for contracts
− for the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer,
− for the supply of goods that can spoil quickly or whose expiry date would be quickly exceeded,
− for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery,
− for the supply of goods if these have been inseparably mixed with other goods after delivery due to their nature,
− for the supply of alcoholic beverages whose price was agreed upon at the time of conclusion of the contract, but which can only be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence,
− for the supply of audio or video recordings or computer software in a sealed package if the seal was removed after delivery
− for the supply of newspapers, magazines or periodicals with the exception of subscription contracts.